Discovering the soul of service the nine drivers of sustainable business success leonard l berry on amazoncom free shipping on qualifying offers this wise and inspiring book by leonard berry moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge sustaining long term successbrbrin a . Discovering the soul of service book read 8 reviews from the worlds largest community for readers discovering the soul of service the nine drivers of sustainable business success by leonard l berry 407 rating details 347 ratings 8 reviews trivia about discovering the s no trivia or quizzes yet. Abebookscom discovering the soul of service the nine drivers of sustainable business success 9780684845111 by leonard l berry and a great selection of similar new used and collectible books available now at great prices. Focusing on 14 companies that stand out from the pack including rent a car and midwest express airlines berry identifies nine core values of sustainable success for any service organisation the single most important factor in building a lasting service business berry found are humane values. I recently finished reading discovering the soul of service the nine drivers of sustainable business success by leonard l berry leonard summarizes the main premise of this book as my purpose in this book is to identify describe and illustrate the underlying drivers of sustainable success in service businesses
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